Returns & Replacements

Mystic Design items are handmade and created to order. Because of this, we do not accept returns or exchanges on custom or personalized items.

Damaged Items

If your item arrives damaged, you must contact us within 48 hours of delivery. All damage claims require the following:

• Clear photos of the damaged item
• Clear photos of the packaging
• Your full name
• Your order number
• Your email and phone number
• Your shipping address

Claims submitted without complete information cannot be processed. This protects both our customers and our business.

Non‑Returnable Items

• Custom items
• Personalized items
• Items damaged due to customer handling
• Orders with incorrect addresses provided by the customer

For full shipping details, please see our Shipping Policy.