Frequently Asked Questions

How long does it take to receive my order?

Most custom items ship within 3–5 business days. Production time may vary depending on the complexity of your design and current order volume.

Can I upload my own artwork?

Yes! You can upload your own images directly on the product page. Supported formats include PNG, JPG, and SVG.

What if my image doesn’t fit the product?

Our editor will help you resize, position, and adjust your artwork so it fits perfectly. You’ll see a live preview before checkout.

Do you offer refunds or replacements?

If your item arrives damaged or incorrect, we’ll replace it at no cost. Because everything is custom‑made, refunds are handled on a case‑by‑case basis.

How do I contact support?

You can reach us anytime at mystic.design@live.com or through our contact page.